The Alberta College of Pharmacists governs the pharmacy profession in Alberta to support and protect the public's health and well-being. We take responsibility for the pharmacy practice by setting and enforcing high standards of competence and ethical conduct. Patients who have concerns about the pharmacy services they receive are encouraged to discuss the problem directly with the pharmacist. Every pharmacy has a pharmacy licensee, responsible for the policies and procedures at the pharmacy, who can also address your concerns. If necessary, you may ask  to speak to the licensee.  If you are still concerned, you may contact the Alberta College of Pharmacists toll free at 1-877-227-3838 or by visiting the college website: pharmacists.ab.ca.

The licensee is required to provide, upon request of a patient, the name and practice permit number of any regulated member who provides a pharmacy service to the patient or who engages in the practice of pharmacy with respect to the patient.